MACAW Feedback - from organisations we have helped in the past...

Macclesfield Volunteer Centre

"When Macclesfield and District  Volunteer Centre moved premises, we used MACAW to advise us on the purchase of new hardware, install and network the new and existing hardware, and to install a broadband internet connection. This was all done very efficiently."

 

Cheshire Academy Crewe

"The Cheshire Academy have struggled for years with their IT system. None of the computers talked to each other, and software incompatibility drove everyone crazy! However, when MACAW came along, their technician sat down and listened to our difficulties, and then designed a complete IT system to exactly suit our particular needs. The system was fully integrated and totally practical.
"MACAW are always on the end of the phone to give advice and to help about new software or upgrading existing software. I would have no hesitation in recommending MACAW to any charity or voluntary organisation like ours. I just wish I had contacted them years ago."

 

Wesley Avenue Playgroup

"MACAW has provided an invaluable service to our pre-school by sourcing, purchasing and installing a new computer designed specifically for our needs. Utilising this efficient and free organisation has meant that children can now reap enormous benefits by having fun and educational IT learning. The staff have also had the advantage of being able to update records on site and access software that has enhanced our presentation work to parents.
"Although most of us use computers at home, we needed the support of a specialist to ensure that we received high quality, but reasonably priced hardware. Additional backup provision is made available so that any maintenance or problems can be easily and quickly sorted by contacting them. Regular tips are also sent via email to help users less confident in their computer skills to access software in a more efficient way.
"We can highly recommend MACAW to all those seeking assistance with computer needs in the future and would like to say a huge thank you to them for their guidance and help with our IT project."

 

Chester Asian Council

"The service we have received from MACAW is excellent. Any enquiry we make is met with a prompt response, and any information and advice given by them is greatly valued and appreciated by our organisation due to their obvious experience and expertise in IT.
"They are friendly and approachable and we would have no hesitation in recommending their services to other voluntary sector organisations."

 

Great Sankey Parish Council

"We are really grateful for the excellent service provided by MACAW - not only did they save us money, but they took all the hassle out of buying a new PC and getting it networked.
"I am not a technically minded person and tend to get an attack of the vapours when I have to do much more than press the "On" switch on a PC, but with Peter [MACAW technician] talking me through it by phone we were able to get the two office PCs networked and working beautifully, without me panicking once.
"They then helped me to switch to another broadband provider, including re-configuring the existing router. That was really impressive. I now feel we could tackle any PC problems, as long as we have them on the end of the phone."

 

Cheshire Halton & Warrington Racial Equality Council

"MACAW came out and told us exactly what we needed before we moved premises, and then sourced the products we needed when we moved. They came out and sorted the network out for us and also a few other IT jobs that needed doing and spent the day with us, and at no point did he say he didn't have time do to a particular job.
"The service we received was far better than other IT firms we had used in the past and also without the costs involved with private companies. We also receive regular e-mails from MACAW with IT tips and training courses which is also very helpful. Thank you very much."

 

CLASP Chester Lodging and Support Providers

"After completing an audit of the charity's IT system, MACAW were extremely helpful in recommending and implementing all the necessary improvements to make it more efficient.
"They are a pleasure to deal with and are also available at the end of a phone when urgent assistance is needed!"

 

Crewe and Nantwich Voluntary Action

"We were lucky enough to have a networked IT system, set up originally by two brilliant volunteers, with support from the PCT technical department. However, the system needed updating and the continuous requirement for technical support meant that we often had to request help from wherever we could get it. This led to delays and frustration.
"When MACAW was set up we contacted them for their advice and input. Our system now works more efficiently and the frustrations of not getting computers to do what you want are now sorted out by MACAW very speedily and effectively. Peter [MACAW technician] is always helpful and friendly, and he goes out of his way to sort out any problems almost immediately."

 

Macclesfield Friends for Leisure

"Following your visit to Friends for Leisure last week I would like to say how much we all appreciated your help, guidance and recommendations about the systems at FFL.
"Like all charities we have to look at costs and this has been the remit at FFL during the last few years - this has resulted in some of our software being dated and not much use. Your update of the systems, particularly the e-mail and internet set-up and connections, has had a huge effect on the confidence of the staff..
"The recommendations to up-grade certain software is appreciated and (hopefully) I can get the Trustees to spend a bit of money!!
"Thank you so much."


Goostrey Parish Council

"A note of appreciation for correcting the fault on my computer which is now working normally. Your expertise and professional manner in ascertaining the fault and dealing with the matter was refreshing. Is there anything you don't know about computers? Many thanks."

 


Great Sankey Parish Council

"Over the last few years I have had to deal with a lot of companies (including BT, Scottish Power, Domestic and general, PC World and so on) and I have got used to bad service and inefficiency, so I am bowled over when I deal with you and get not just good service but exemplary service and a high degree of expertise.
"Yesterday I felt that you had made my problem your own, and that was tremendously re-assuring. And you fixed it with no fuss, no cost, and no delay. I really do appreciate that.
"Thank you very much for calling back and sorting things out."


Chalky White - Middlewich Vision Partnership

"As Chairman of the Middlewich Vision Partnership, my PC was essential in keeping in touch with officers and partnership members. Therefore, to have Peter and Rob at the end of the phone when it went down was excellent. They even took it away for some much needed TLC, and the occasional replacement part, and returned it to its former glory - except it worked even better than before with the improved memory! Thanks lads."

 

Asbury Parish Council

"Thanks for your help the other week in getting my gas driven machine up and running again. I'm still running Windows 98SE pro tem but hope to become XP'd in the near future. You may get another call!!"

 

 

 

A MACAW branded cup

A section of a laptop keyboard

A section of a computer motherboard